SpaceMatch
Back

Effective date: 2026-04-20

Terms of Service

These Terms and Conditions govern the use of the SpaceMatch platform (https://www.spacematch.io/) by users located in the United Kingdom and the Republic of Ireland (European Union). These Terms supersede all previous versions and incorporate mandatory consumer protection, data protection, and regulatory requirements applicable in both jurisdictions.

Article 1. General Provisions

1.1 Purpose

The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities between SPACECLOUD UK (hereinafter referred to as the "Company") and its "Member"s in relation to the use of the customised space sourcing and quotation service provided by the "Company" via https://www.spacematch.io/.

1.2 Definitions

The definitions of terms used in these Terms and Conditions are as follows:

  • Service: All functions and systems provided by the "Company" through its website, mobile applications, and online platforms that enable users to request quotes and book spaces. This includes AI-based quotation generation, concierge sourcing, payment processing, messaging, and customer support.
  • User: Any individual or entity who accesses or uses the Service, including both Members and Non-Members.
  • Member: An individual or organisation registered for the Service by following the "Company"’s prescribed procedures, consents to this Agreement, and uses the Service.
    • Guest Member: A "Member" who uses the Service to request quotations and make bookings.
    • Host Member: A "Member" who owns or operates a space and issues quotations via the platform.
  • Non-Member: An individual who uses limited parts of the Service without registering.
  • ID: The online identifier (email) established by the "Member" for identification.
  • Password: The combination of a unique combination of alphanumeric characters and symbols created by the "Member" for account security and authentication. The "Member" is responsible for keeping the password confidential and ensuring it is not exposed to others.
  • Contents: Any data or information, such as text, images, video, messages, and reviews, that a "Member" posts on the platform. This content may be visible to others, and the "Company" may store, utilise, modify, or remove such content as stipulated by these Terms and the "Company"'s internal policies.
  • Message Inbox: The 1:1 messaging function for communication between "Guest"s and "Host"s regarding bookings.
  • Concierge Team: The "Company"’s dedicated operational unit that sources spaces and mediates matches based on "Guest" requirements.
  • Request for Quote(RFQ): A document containing the "Guest Member"'s specific requirements for a space.
  • Quote: A proposal issued by a "Host" in response to an RFQ, containing pricing and usage terms. A Quotation acts as a binding 'offer' until payment is completed.
  • Booking: A contract formed once a "Guest" completes payment for a "Host"'s Quotation.
  • Coupon: A benefit that allows a "Member" to receive a discount of a specified amount or percentage when using the Service. The types of coupons and their applicable conditions may vary in accordance with the "Company"’s operational policies.
  • Stripe: The electronic payment service (payment gateway, PG) used by the "Company" to securely process payments for space bookings within the Service.
  • Confirmation of Usage: The status in which, if no objections or complaints are raised within seven (7) days after the scheduled end of a booking, the use of the space is deemed to have been successfully completed. Once usage is confirmed, the "Company" may proceed with disbursing the relevant payout to the "Host" for the booking.
  • Guest Service Fee: The charge applied to the "Guest"as consideration for the platform’s operations, including concierge intermediary services for quote-based bookings, booking systems, and payment processing. This fee is included in the total payment amount and is billed at the time of transaction. The Service Fee is 3% (exclusive of VAT; 20% in the UK and 23% in Ireland) of the Hire Fee, and the rate may be subject to change with prior notice by the "Company”.

1.3 Effect and Amendment of the Terms

These Terms shall take effect upon being posted on the platform or otherwise made publicly available. The "Company" may amend the Terms to the extent that such amendments do not violate applicable laws and regulations. Where amendments materially affect "Member"s’ rights or obligations, reasonable prior notice shall be provided.

1.4 Supplementary Rules

Matters not specified in these Terms shall be governed by applicable laws and regulations, as well as separate policies and operational rules established by the "Company".

1.5 Territorial Scope and Mandatory Law

These Terms apply to all users located in the United Kingdom and the Republic of Ireland.

If a "Member" is located in the European Union, mandatory consumer protection and data protection laws of the "Member"’s country of residence shall apply in addition to these Terms.

In the event of any conflict between these Terms and applicable mandatory local laws, such local laws shall prevail.

1.6 Service Provider Information

For users located in the United Kingdom, Ireland and the European Union:

SPACECLOUD UK

Registered Office: V307 Vox Studios, 1-45 Durham Street, Vauxhall, London SE11 5JH

"Company" Number: BR027591

Registered in England and Wales

Contact: office@spacecloud.city

Article 2. Membership Registration and Service Agreement

2.1 Membership Registration Procedure

A "Member" becomes eligible to use the “Service” by agreeing to these Terms and completing the registration process in accordance with the procedure set by the "Company".

2.2 Formation of Service Agreement

  1. In principle, the "Company" shall approve the application of a Membership Applicant.” However, the "Company" may reject or restrict the application in the following cases:

    A. The Membership Applicant has previously lost Membership rights under these Terms.

    B. The applicant withdrew during a suspension period imposed by the "Company" and is now reapplying.

    C. The applicant’s real name is not used, or the applicant is using another person’s identity.

    D. The applicant has provided false information or failed to provide mandatory information requested by the "Company".

    E. The Membership Applicant is under 18 years of age.

    F. The Membership applicant’s own fault makes approval impossible, or the application violates other provisions of the “Terms”.

    G. Other cases where the application is deemed to violate these Terms, is unlawful, unfair, or otherwise reasonably judged by the "Company" to require rejection.

  2. The service agreement is established at the point when the "Company" indicates the completion of registration during the application process.

2.3 Changes to Member Information

A "Member" must promptly update any changes to the information provided during use of the “Service”. Any disadvantages resulting from failure to update the information shall be the responsibility of the "Member".

2.4 Account and Password Management

  1. A "Member" is responsible for managing their account and password and must not share or transfer them to any third party.
  2. If a "Member" becomes aware that a third party is using their account or that their password has been compromised, they must immediately change their password and notify the "Company”, then follow the "Company"’s instructions.
  3. The "Company" may restrict the use of a "Member"’s account if there is a risk of personal information leakage, such as the "Member"’s “ID”. In such cases, the "Company" will notify the "Member" by the methods specified in 10.6 Contact Information and Notices.
  4. If a "Member" violates their obligations under clause 1, fails to notify the "Company" as required in clause 2, or does not follow the "Company"’s instructions after notification, the "Member" shall be responsible for any resulting disadvantages, except where caused by the "Company"’s intentional misconduct or gross negligence.

Article 3. Use of the Service

3.1 Description of the Service

The "Company" provides various functions related to space hire, including quotation requests, bookings, payments, and messaging. The scope of the "Service" includes, but is not limited to, the following:

  • AI-Powered Bespoke Quotation and Request Service: A feature where AI analyses the "Guest"'s requirements to draft a quotation, which is then forwarded to the "Host".
  • Concierge Matching and Sourcing Service: A service where the Concierge Team identifies and connects the "Guest" with suitable spaces based on the "Guest"'s request and the "Company"’s business database.
  • Space Quotation and Booking Service: A service that allows "Member"s to review quotations issued by "Host"s and confirm bookings through payment methods such as Stripe.
  • Communication Support Service: A feature enabling real-time consultation or coordination of specific details between the "Host" and the "Guest" via the Message Inbox.
  • Other Services: Ancillary services provided by the "Company" to ensure the "Guest"’s seamless use of the space, such as the provision of coupons, management of usage history, and customer support.

3.2 Service Availability

  1. In principle, the “Service” is available 24 hours a day, 365 days a year, but may be temporarily suspended due to system maintenance or other unavoidable reasons.
  2. The “Company” may divide the “Service” into specific categories and designate different hours of availability for each. In such cases, advance notice shall be given.

3.3 Service Modification or Suspension

The “Company” may modify or suspend the “Service” and shall provide prior notice of the reason and the details of such changes.

3.4 Provision of Information and Advertising

The “Company” may provide various information related to the operation of the “Service” by posting it on the platform or delivering it directly to “Members”. This may include advertising content.

3.5 Platform Status under EU Law

For the purposes of the EU Digital Services Act (Regulation (EU) 2022/2065), the “Company” acts as an intermediary platform and does not own, manage, or control the Spaces listed by Host Members.

For the avoidance of doubt, SpaceCloud does not set the price, control availability, or determine the contractual terms of the space hire, which are solely determined by the Host. The “Company” does not act as the seller or supplier of the Space, but solely as an intermediary platform.

Article 4. Obligations and Responsibilities of Members

4.1 General Obligations of Members

“Members” must comply with applicable laws, these Terms and Conditions, and all platform policies. “Members” must not engage in any conduct that could damage the reputation of the “Company” or interfere with the operation of the “Service”.

4.2 Prohibited Conduct

Members must not engage in any of the following actions as determined by the “Company”:

  • Registering false or misleading information
  • Unauthorised use of “Spaces”
  • Abusing booking cancellations
  • Infringement of the rights of others
  • Any other acts deemed inappropriate by the “Company”

4.3 Authority to Manage and Remove Content

The “Company” reserves the right to delete, restrict, or modify any content (including reviews, images, and messages) submitted by “Members” where it reasonably considers such action necessary to comply with applicable law, these Terms, or the “Company”’s policies.

Where required under applicable law, the “Company” shall provide the affected Member with a clear statement of reasons for the decision and information on how to submit a complaint or contest the decision through the “Company”’s internal complaint-handling system.

4.4 Suspension or Termination of Use

If a “Member” violates these Terms and Conditions or engages in any improper or unlawful conduct, the “Company” may restrict their use of the “Service” or terminate their membership.

Article 5. Obligations of the Company

5.1 Protection of Personal Data

  1. The “Company” endeavours to protect Members’ personal data in compliance with:
  • The UK General Data Protection Regulation (UK GDPR), where the Service is provided in the United Kingdom; and
  • The EU General Data Protection Regulation (Regulation (EU) 2016/679) and the Irish Data Protection Act 2018, where the Service is provided in Ireland or the European Union.
  1. The processing and protection of personal data shall be governed by applicable laws and the “Company”’s Privacy Policy. However, the Privacy Policy shall not apply to any third-party websites linked from the “Company”’s official site that are not operated by the “Company”.
  2. If a “Guest Member” or “Host Member” discloses or misuses another “Member”’s personal data in violation of relevant laws or these Terms and Conditions, despite the “Company” having exercised due care and implemented reasonable technical and organisational measures, the “Company” shall not be held liable for such breach to the maximum extent permitted by law.
  3. Users based in the EU have the right to lodge a complaint with the Irish Data Protection Commission (DPC). Where required under Article 27 of the EU GDPR, the “Company” shall appoint an EU Representative.

5.2 Responsibility for Providing the Service

The “Company” shall use its best efforts to provide a stable and continuous service.

The “Company” shall not engage in any activity prohibited by law or public decency and shall do its utmost to continuously and reliably provide the “Service”.

  1. The “Company” shall maintain a security system to protect “Members”’ personal data (including credit information) and shall publicly disclose and comply with its Privacy Policy.
  2. The “Company” shall have the necessary personnel and systems in place to appropriately handle “Member” complaints and requests for redress arising in connection with the use of the “Service”.
  3. If a complaint or opinion submitted by a “Member” is deemed reasonable by the “Company”, it shall be addressed accordingly. The “Company” shall inform the “Member” of the handling process and outcome via designated communication channels (such as bulletin board, email, SMS, or telephone).
  4. However, the “Company” shall not be obligated to respond to feedback or complaints that can be reasonably addressed through the Help Centre, Host Member FAQs, or published operational policies, or to anonymous or unidentifiable submissions.

Article 6. Intellectual Property and Content

6.1 Ownership of Intellectual Property

All copyrights and intellectual property rights (including all software, designs, texts, and images) related to content provided on the platform are owned by the “Company” or other rightful holders.

  1. All copyrights and intellectual property rights in relation to the “Service” are the exclusive property of the “Company”.
  2. The “Company” grants “Members” a limited, non-transferable right to use the “Service” in accordance with the conditions set by the “Company”. “Members” may not transfer, sell, assign, or pledge their user account or associated rights to any third party.

6.2 Copyright in User-Generated Content (Posts)

  1. Posts submitted by a “Member” within the “Service” may be exposed in search results, across the “Service”, or in related promotional materials. Such content may be modified, duplicated, or edited as necessary for these purposes, in accordance with applicable copyright laws. “Members” may at any time take actions such as deletion, removal from search results, or changing visibility settings via the support team or in-service content management tools.
  2. The “Company” shall obtain prior consent from the “Member” via phone, fax, or email if it intends to use a “Member’s” post beyond the scope set out in Clause 1.
  3. The “Company” may make limited use of user-generated content submitted by “Members” for the purpose of improving service quality or for promotional purposes, within reasonable bounds.

6.3 Disclaimer for Infringement of Third-Party Rights

  1. “Members” must not infringe upon the intellectual property rights, portrait rights, personal data rights, or other rights of third parties during their use of the “Service”. If a “Member’s” post violates relevant laws or infringes upon the rights of a third party, the rights holder may request removal or suspension of the content in accordance with applicable law, and the “Company” may take appropriate action.
  2. Even in the absence of a formal request by a rights holder, if a post is deemed to potentially infringe upon rights, or is otherwise considered to be in breach of applicable laws or “Company” policy, the “Company” may take provisional or removal measures as permitted under relevant legislation.

Article 7. Termination of the Agreement

7.1 Termination by the Member

  1. A “Member” may terminate the service agreement at any time by submitting a cancellation request through the “My Account” section of the platform, and the “Company” shall process the termination without delay in accordance with applicable laws and regulations.

  2. Upon termination, all personal data related to the “Member” will be deleted immediately, unless retention is required under applicable laws or the “Company”’s Privacy Policy. However, content (e.g., reviews or posts) submitted by the “Member” prior to termination will not be automatically deleted; therefore, Members are advised to remove such content before termination.

  3. Notwithstanding Clause 1, the “Company” may refuse a termination request in the following circumstances:

    A. The “Host Member” account has not yet been deleted;

    B. The “Guest Member” has outstanding or unfulfilled bookings (scheduled or ongoing use) at the time of the request.

7.2 Termination by the Company

  1. The “Company” may terminate the service agreement if any of the following circumstances apply. In such case, the “Company” shall notify the “Member” of the reason and intent to terminate the agreement:

    A. The “Member” is found to have been ineligible for registration;

    B. The “Member” has breached any obligation under this Agreement;

    C. The “Member” has become bankrupt, subject to administration, deceased, dissolved, or otherwise unable to use the service due to legal incapacity or similar circumstances (e.g., court-ordered insolvency, mental incapacity, or a missing person report);

    D. Any other violation of these Terms or occurrence of a legitimate ground for termination.

  2. In the event of termination by the “Company”, any outstanding payouts may be withheld depending on the nature of the termination.

Article 8. Fees and Payment

8.1 Fee Policy

The “Company” may charge separate fees for specific services, such as “Space” bookings. Detailed information on applicable fees will be provided separately via the Platform.

8.2 Quotation-Based Booking

  1. A "Booking" under this "Service" is established only when the "Guest Member" completes the payment based on the "Quotation" issued by the "Host Member" in response to the "Request for Quote (RFQ)" submitted by the "Guest Member".
  2. A "Quotation" issued by a "Host Member" may automatically expire if payment is not completed between the time of issuance and the "Guest"’s scheduled date of space use.
  3. The “Company” does not guarantee the accuracy or suitability of the usage terms set by the “Host Member.” “Members” must carefully review the detailed conditions provided by the “Host Member” before making a booking. The “Company” bears no responsibility for any loss or damage incurred due to a failure to do so.
  4. Individuals under the age of 18 are not permitted to book “Spaces” through the Service. In cases where a legal guardian makes a booking on behalf of a minor, the guardian shall bear full responsibility for the use of the “Space”..
  5. Once a booking between a “Guest Member” and a “Host Member” is successfully confirmed through the “Service,” the “Company” shall provide a notification to both parties. Upon confirmation, the “Member” is deemed to have agreed to the applicable cancellation policy for the relevant “Space”.
  6. If a “Member” is unable to use the booked space on the scheduled date due to the fault of the “Host Member,” the “Host Member” shall bear full responsibility. The “Company” shall not be held liable for such issues, as it merely provides the intermediary system and is not a party to the transaction. Any disputes between the “Member” and the “Host Member” regarding booking, payment, cancellation, or refund shall not be the responsibility of the “Company.”

8.3 Payment Methods and Billing

  1. “Members” shall pay applicable fees using the payment methods provided by the “Company,” and all billing and payment-related matters shall follow the policies established by the “Company.”
  2. During the payment process, the “Company” collects and processes payments from “Guest Members” via Stripe (a third-party payment gateway). All payment information is securely managed in accordance with Stripe’s security policies.
  3. The “Company” shall provide support for payment-related issues only to the extent permitted within the services offered by Stripe and shall not bear direct liability for payment processing.

This does not affect the “Company”’s statutory obligations under applicable payment services and consumer protection laws.

Payments in the European Union are subject to the EU Payment Services Directive (PSD2). Members may be required to complete Strong Customer Authentication (SCA) or other regulatory verification steps during the payment process.

8.4 Refund and Cancellation Policy

  1. Either a "Guest" or a "Host" may cancel a booking prior to the scheduled start time of the space usage. In the event of a cancellation, the refund amount shall be determined based on the refund policy established by the "Host" and the remaining time until the date of use.
  2. Refund Criteria for Guest Service Fees:
  • In cases where a 100% refund of the payment is issued: The total amount, including the "Guest Service Fee", shall be refunded in full.
  • In cases of partial refunds involving a penalty (e.g., 50%, 0%, etc.): The "Guest Service Fee" shall not be refunded, as the "Company"’s service is deemed to have been fully rendered at the point the payment was completed. This fee covers administrative costs associated with confirming the booking.
  • Cancellations due to the "Host"’s fault: Regardless of the "Host"’s refund policy, the total payment amount (Space Hire Fee + "Guest Service Fee") shall be refunded. In this instance, the "Guest" must not cancel the booking themselves but must instead request the "Host" to process the cancellation.
  1. Bookings for "Spaces" registered on the "Service" are categorised into those that are cancellable and those where cancellation is restricted; the availability of cancellation can be verified in these Terms, the operational policies, or the specific conditions of the "Space".
  2. If a "Member" requests a cancellation after the cancellation period has elapsed or despite falling under restricted grounds—for reasons not attributable to the "Company" or the "Host Member"—a cancellation fee previously outlined in the "Space"’s specific conditions or operational policies may be charged.
  3. The terms for cancellations and refunds are subject to the policies separately specified within the platform, and refunds outside of the established criteria may not be possible. The SpaceMatch Refund Policy constitutes the fundamental refund principles set by the "Company", applies to all users, and takes precedence over any refund policies set by the "Host".

This refund and cancellation policy does not affect any mandatory statutory rights of consumers under applicable UK, Irish, or EU law. Where such statutory rights apply, they shall take precedence over this policy and any Host refund policy.

8.5 Statutory Right of Withdrawal

In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive (2011/83/EU), the statutory 14-day right of withdrawal (cooling-off period) does not apply to bookings made through the Service. As the Service relates to the provision of services for leisure or business activities to be performed on a specific date or period, all cancellations and refunds shall be governed exclusively by the Refund Policy set out in these Terms.

Article 9. Disclaimers and Limitation of Liability

9.1 Disclaimer of the Company

The “Company” does not guarantee the quality, condition, or safety of any “Space” and shall not be held liable for any damages arising from the use of such spaces.

9.2 Compensation for Damages and Limitation of Liability

A. Member’s Liability: If any damage is caused to the “Company” or a third party due to a Member’s fault, negligence, or breach of these Terms, the Member shall be liable to compensate the “Company” or the affected third party for all resulting losses and expenses (including reasonable legal fees).

B. Limitation of “Company”’s Liability: To the maximum extent permitted by applicable law, the “Company”’s total aggregate liability to any Member for any claims arising out of or in connection with these Terms or the use of the Service—whether in contract, tort (including negligence), or otherwise—shall be limited to the higher of: i) the total amount paid by the Guest for the specific booking giving rise to the dispute, or ii) the total service fees retained by the “Company” from the Member during the six (6) months immediately preceding the event giving rise to the liability.

9.3 Force Majeure

  1. The “Company” shall not be held liable for failure to provide the “Service” due to force majeure events, including but not limited to natural disasters or events equivalent thereto.
  2. The “Company” shall not be responsible for any disruption in the use of the “Service” resulting from a “Member’s” fault.
  3. The “Company” is not responsible for the credibility, accuracy, or reliability of “Posts,” information, data, or facts shared by “Members” or “Host Members” in connection with the “Service.”
  4. The “Company” shall not be liable for any transactions between “Members” or between a “Member” and a third party that are facilitated through the “Service”.
  5. Unless otherwise specified by applicable laws, the “Company” shall not be liable for any aspect of the “Service” that is provided free of charge.

9.4 Mandatory Consumer Rights and Scope of Responsibility

A. Statutory Rights: Nothing in these Terms shall exclude or limit the “Company”’s liability for:

(i) death or personal injury caused by negligence,

(ii) fraud or fraudulent misrepresentation, or

(iii) any liability that cannot be excluded or limited under applicable UK, Irish, or EU law.

Nothing in these Terms shall affect the statutory rights of consumers under applicable consumer protection laws, including the EU Consumer Rights Directive (2011/83/EU) and the Sale of Goods and Supply of Services Act 1980 (Ireland).

B. Platform Responsibility: Subject to Clause 15.4(A), the “Company” shall only be liable for direct losses arising from the “Company”’s gross negligence, willful misconduct, or a proven material failure of the platform’s payment or booking systems where such failure was within the “Company”’s reasonable control and not remediated within a reasonable timeframe. The “Company” is not responsible for the acts or omissions of any Host, Guest, or third-party service providers.

Article 10. Dispute Resolution and Miscellaneous

10.1 Handling of Disputes

  1. The “Company” acts solely as an intermediary providing a booking and payment system and is not a party to the transaction. In the event of a dispute, the responsibility lies with both the “Guest Member” and the “Host Member.”

  2. The “Company” can only provide system-based support such as cancellation and refund assistance for space hire fees processed through the platform. The “Company” shall not be liable for any additional expenses, including but not limited to transportation costs, accommodation fees, guest lecturers’ fees, or damages to property. Such matters must be resolved directly between the “Guest Member” and the “Host Member.”

  3. To prevent disputes between the “Guest Member” and the “Host Member,” it is recommended that they prepare separate agreements regarding use of space, photographic or video evidence (such as CCTV), and liability for property damage.

  4. Photos of “Spaces” listed on SpaceCloud are taken by either the “Host Member” or a photographer and may differ slightly from the actual condition of the “Space” at the time of use.

  5. In principle, disputes should be resolved through mutual agreement between the two parties. If legal disputes or proceedings arise, the final outcomes will be addressed as follows:

    Refund to “Guest Member” and Penalty to “Host Member"

    i) Refunds and penalties (such as unlisting “Space” or restrictions) can only be applied to bookings processed through the SpaceCloud. Any compensation for damages beyond this must be separately negotiated between the “Host Member” and the “Guest Member.”

    ii) If a “Host Member” is found to have caused harm to a “Guest Member” or another “Host Member” in violation of this policy or the Terms of Service, the “Company” may impose penalties according to the applicable penalty procedures in order to maintain fair business practices.

    iii) In the following cases, issues with the space may lead to a refund:

    • If the actual space differs materially from the listed information (e.g., purpose, size, capacity, detailed options, or other relevant details).
    • If the space is unclean (e.g., rubbish, odour) or has issues such as noise or faulty facilities that were not disclosed to the “Guest Member” beforehand, and the issue can be substantiated with photos or videos.
    • If the space becomes unusable due to the fault of the “Host Member,” a refund request must be submitted within five (5) business days. Requests beyond this period cannot be accepted. The “Host Member” must respond within the time frame set by the “Company,” and failure to respond will be deemed as acceptance of the “Company’s” decision.
    • In such cases, if the “Host Member” makes best efforts to resolve the issue (e.g., offering a suitable alternative or reaching a mutual agreement), a full refund may not be issued, or a partial refund may be made excluding the time used.

    iv) If a duplicate booking results in the “Guest Member” being offered another space, this is generally eligible for a refund. However, if the “Guest Member” agrees to and uses the alternate space, no refund shall be granted.

    v) If the “Guest Member” leaves a legitimate review or rating regarding inconveniences experienced during their use (excluding abusive or sarcastic content), and the “Host Member” contacts the “Guest” to threaten legal action or exposes the “Guest”’s personal information (e.g., real name), such actions may result in penalties or immediate termination of the user agreement depending on the severity of the violation.

10.2 Restriction of Use

The “Company” strives to resolve disputes with “Members” promptly and fairly and may operate a separate dispute resolution procedure if necessary.

  1. If a “Member” violates their obligations under these Terms or interferes with the normal operation of the “Service,” the “Company” may impose progressive sanctions such as warnings, temporary suspensions, permanent suspensions, or termination of the service agreement.

    A. In the following cases, the relevant “Guest Member” may be restricted from accessing or using certain spaces on the platform:

    i)  Engaging in illegal or inappropriate behaviour within a “Space”.

    ii) Causing damage to the premises by intentionally or negligently violating “Space” usage rules (e.g. property damage).

    iii) Using abusive language, insulting, threatening, harassing (including sexual), or acting violently.

    iv) Making false bookings without the intention to use, or repeatedly cancelling bookings.

    v) Repeatedly posting spam content such as excessive or irrelevant Q&A posts.

    vi) Any other cases where the “Company” objectively deems restriction necessary, including violations of operational policies or relevant laws.

    B. In the following cases, the relevant “Guest Member” may be restricted from using the Service:

    i) Leaving exaggerated or false complaints or reviews, or making unfounded requests for resolution.

    ii) Making unreasonable demands even after the “Host Member” has sincerely addressed the issue (e.g., offering another space or extending time) and reached an on-site agreement with the “Guest Member.”

    iii) Falsely claiming not to have used a “Space” that was actually used.

    iv) Any other objectively deemed necessary cases by the “Company,” including violations of operational policies or applicable laws.

  2. Notwithstanding the above, the “Company” may immediately and permanently suspend access to the “Service” in the event of legal violations such as:

    • Identity theft or payment fraud in breach of the Resident Registration Act,
    • Provision or use of illegal software, or obstruction of service in breach of the Copyright Act or Computer Program Protection Act,
    • Illegal communications, hacking, or distribution of malicious programs, or unauthorised access in breach of the Information and Communications Network Act.

    Upon permanent suspension under this clause, any benefits or perks acquired through the “Service” shall be forfeited, and the “Company” shall not provide compensation for them

  3. If a “Member” fails to log in for a period of more than three months, the “Company” may restrict use of the “Service” to protect personal information and enhance operational efficiency.

  4. In the event of restriction or termination of use under this clause, the “Company” shall notify the “Member” in accordance with Clause 16.6 (Contact & Notices).

  5. A “Member” may file an objection against such usage restrictions in accordance with procedures specified by the “Company.” If the “Company” deems the objection valid, access to the “Service” shall be reinstated immediately.

10.3 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the Service is provided.

For Members located in the United Kingdom, the courts of England and Wales shall have jurisdiction.

For Members who are consumers located in Ireland or the European Union, they may bring legal proceedings either in the courts of Ireland or in the courts of their country of residence, in accordance with applicable EU consumer protection laws.

10.4 Interpretation of Terms

Interpretation and application of these Terms and Conditions shall follow relevant legislation and general commercial practices.

10.5 Contact and Notices

“Members” may receive important information via notices, email, or messages from the “Company”. Notices shall be deemed effective when posted on the platform.

10.6 Alternative Dispute Resolution

If a dispute cannot be resolved through our internal complaint-handling process, Members in the United Kingdom may also seek resolution through an independent Alternative Dispute Resolution (ADR) provider, such as NetNeutrals UK or other certified bodies approved by the Chartered Trading Standards Institute (CTSI). EU-based Members may use the European Commission’s Online Dispute Resolution (ODR) platform at https://consumer-redress.ec.europa.eu/

Article 11. Promo Codes

11.1 Definition

“Promo Code” means a benefit that allows a Member to receive a discount of a specified amount or percentage when using the Service. The types of promo codes and their applicable conditions may vary in accordance with the “Company”’s operational policies.

11.2 Issuance and Use

  1. Promo codes are issued according to criteria and procedures determined by the “Company”.
  2. The availability, validity period, discount rate or amount, applicable conditions, and other details of each promo code are notified separately. Members must review these details prior to making a booking.
  3. Promo codes may only be used by the Member to whom they were issued. Transfer, sale, or conversion into cash is strictly prohibited.
  4. Any discount resulting from a promo code will be reflected in the calculation of the total payment amount.
  5. Only one promo code may be applied per transaction; combining multiple promo codes is not allowed.
  6. Promo codes are valid for a single use only; any remaining balance after application will be forfeited.
  7. Promo codes will not be applied if the usage conditions are not met.
  8. For inquiries regarding promo codes, Members may contact support team.

11.3 Restrictions

  1. Certain promo codes may be subject to limitations such as specific locations, time periods, or payment methods. These restrictions will be disclosed at the time of issuance.
  2. Promo codes may not be used in combination with other discounts or promotions. Where multiple benefits could apply, the system will give precedence to the first applied benefit.

11.4 Expiration and Revocation

  1. Promo codes expire automatically upon the end of their validity period or upon termination of the Service Agreement. Extensions or reissuance are not permitted.
  2. If a Member obtains or uses a promo code through fraudulent means, the “Company” reserves the right, without prior notice, to revoke the promo code, restrict the Member’s privileges, terminate the Service Agreement, or cancel bookings as necessary.
  3. In the event of disputes regarding promo code use, the “Company”’s policies and notices shall take precedence. Members must follow the “Company”’s guidance to resolve the issue.
  4. If promo code misuse, fraud, breach of Terms, or technical errors are suspected, the “Company” may cancel the affected booking.

11.5 Reissuance

  1. A used promo code may be reissued only if all of the following conditions are satisfied:

    • The booking has been cancelled and the full payment refunded, and
    • The promo code’s original validity period has not expired.

    e.g. **For a promo code valid from 1 September to 30 September, if a booking is cancelled on 29 September and the full amount refunded, the same promo code may be reissued within its original validity period.

  2. Promo codes cannot be reissued in the following cases:

    • If the promo code period has expired at the time of cancellation or
    • If only partial refunds are issued or
    • If the payment is non-refundable.

  3. Reissued promo codes may be viewed on the booking detail page after cancellation.

  4. Reissued promo codes remain subject to the same usage conditions as the original promo code.

11.6 Governing Law and Dispute Resolution

  1. Except in cases of willful misconduct or gross negligence by the “Company”, the “Company” shall not be liable for errors, fraudulent use, or system issues causing loss related to promo code use.
  2. Any issues relating to bookings, refunds, payouts, or other matters arising from promo code use shall be governed by these Terms and the “Company”’s internal payout or refund policies.
  3. Rights, obligations, and disputes relating to promo code use shall be governed by Article 16 (Dispute Resolution and Miscellaneous) of these Terms.
  4. Members and the “Company” must first attempt to resolve disputes through mutual agreement. If necessary, legal action may be taken in accordance with applicable law.

Addendum (Effective Date)

These Terms and Conditions shall take effect from 20 April 2026 and apply to all users located in the United Kingdom and the Republic of Ireland, superseding any previous versions.